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Circular
Booking and
Reservation for Palace on Wheels with effect from season
2007-08 will hence forth be governed as under: -
1. Sales Promotion Partner (SPP)
Sales promotion Partners will be appointed for country
specific potential who has to enter into a Memorandum of
understanding (MOU) with RTDC. The existing GSA will be
renamed as Sales Promotion Partners after entering into an
Memorandum of understanding (MOU).
2.Other sources of bookings
Travel Agents, Tour Operators, Direct Marketing Agents from
India and abroad or any organized agency/institution related
to travel trade will also be eligible for booking upon
satisfying RTDC with their credentials.
3. SEAT ALLOCATION:
(A) For Sales Promotion Partner (SPP)
50% of the available capacity of the train but not more than
28 cabins in each tour will be booked by SPP on first cum
first basis.
(B) For other
source of booking
40% of the available capacity of the train but not more
than 18 cabins in each tour will be booked by other source
of booking on first cum first basis.
(C) For Internet booking
10% of the available capacity of the train but not more than
8 cabins for each tour will be booked through internet on
first cum first basis.
(D) RTDC reserves
the right to change the ratio of seats allocation for
Bookings to any of the category of source of booking as
mentioned at S. No. 3 (a), (b) & (c) above. However, there
will not be upward change at S.N.3(a).
4.BOOKING PROCEDURE
Sales Promotion Partners and other source of bookings will
have to send written request for bookings and for
confirmation thereof as follows: -
(i)50% of ticket
value at the time of confirming the booking.
(ii) Remaining 50% of ticket value 60 days prior to
departure.
5.CANCELLATION
(a) In case of
FITs
(i) 5% of ticket
value 60 days prior to departure.
(ii) 20% of ticket
value 30-59 days prior to departure.
(iii) 100% of
ticket value between less than 30 days prior to departure.
(b) In case of
Group and Charter
(i) 10% of ticket
value 60 days prior to departure.
(ii)100% of ticket
value between 0 to 59 days prior to departure.
NOTE: A group of
15 paying persons will be called as group booking
6. COMMISSION ON BOOKINGS
a. For Sales Promotion Partners (SPPs)15% commission
will be admissible to SPP on each booking which can be
deducted at the time of booking. Incase of actuated bookings
in a season by SPP exceeds 49 seats, an additional
commission of 2 % on all the bookings in the season will be
admissible at the end of season.
b. For other
source of bookings:
(i) 12% commission will be admissible to other sources of
booking on each booking which can be deducted at the time of
booking. Incase of actual booking in a season exceeds 39
seats, an additional commission of 3 % on all the bookings
in the season will be admissible at the end of season.
(ii) 15%
commission can be admissible to any source of booking in
case of special commercial run, special promotion depending
on particular source market potential, introductory offers
and similar focused sales promotions as and when declared by
RTDC.
c. For Charter
bookings:
(i)Charter means booking of 52 cabins on a particular tour
departure.
(ii) In case of charter booking by SPP or any other source
of booking 1% additional commission will be admissible at
the end of the season.
(iii) The charter
can be booked on the existing Palace on Wheels tour
itinerary.
However Diversion
(outside the Rajasthan State) in the approved itinerary can
be permissible after prior approval of Indian Railway for
which an extra payment of the 20% of the charter value will
be charged.
(iv) No charter
can be booked during X-Mas & New Year period.
7. Procedure for confirmed Bookings:
(a) First priority
will be given to the confirmed bookings for full 7 nights
tour. In case of FIT, the guest details will have to be
submitted at the time of booking. Whereas, in case of group
booking, the details of the travelers will have to be
provided at least 60 days prior to the departure date. Any
change in the details shall be treated as cancellation and
would invite cancellation charges as applicable.
(b) Part journey
of minimum four nights shall be considered only 180 days
prior to the departure date.
(c) Once the names
of the guests have been received, there shall be no
substitution permitted. The old name, if removed shall be
treated as cancelled booking (subject to cancellation
charges as applicable) and the new name/s will be treated as
fresh booking and will be confirmed keeping in view the
waitlisted bookings.
8. Provisional Bookings
Provisional booking is a request for booking which is to be
held only up to 30 days and if not followed by advance
payment the same shall be treated as cancelled automatically
after the due date. In case of group booking, a provisional
booking can only be held up to 60 days. However the booking
procedure at S.No. 4 would apply in any case.
9.On Line Booking
8 cabins or 16 seats per trip can be made available for
on-line booking for which full payment shall be charged
through credit card. No commission is admissible on bookings
through internet.
10. Status of booking/availability of
seats
The booking/availability status of seats will also be
available on web page of the Palace on Wheels website.
11. No show/En route termination of
tour/amendment:
(a) No Show: In case of No Show / Non-arrival of the
guest no refund/ adjustment in future travel will be
admissible.
(b) En route
termination of tour: In case of termination of tour by the
guest, no refund/adjustment for future travel will be
admissible.
(c) Amendment: No
charges will be levied for amended dates of tour of Palace
on Wheels and amendment will be permitted once only subject
to availability.
12.Complimentary Seats:
(i) In a group of
15 paid persons, one complimentary seat shall be provided to
the tour leader
(i) In case of a
charter of 52 cabins, six complimentary seats shall be
provided.
13. The provisions of this circular
will apply on all the reservations made so far as well as on
the fresh booking as per S.N. 4 and 5.
Managing Director
Copy to: -
1. OSD to Hon’ble
Chairperson, RTDC.
2. Executive Director, RTDC.
3. EO to Managing Director, RTDC.
4. EO to Executive Director, (F), RTDC.
5. Sr. Manager, RTDC, New Delhi (to inform all existing GSA
& other booking agencies).
6. Sr. Manager, RTDC POW, H.O., Jaipur.
7. Manager, POW/HOW on train.
8. All concerned division Head at H.O./Reservation Offices
at Ahmedabad, Mumbai, Kolkata and Chennai.
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